Care Assistance
Agentic tasks
Matched provider + benefits eligibility; offered 3 in-network options
Completed
Completed
Completed
In progress
Solved problems
Benefit Use
Avg.
+2.1
programs/FTE
+38%
Self-Care Adherence
Avg.
11/14
days
+52%
Faster Care Access
Avg.
5
days
+46%
How it works:
Care graph + policy brain: Maps symptoms, benefits, networks, and HR policies to recommend only covered, compliant options.
Agentic loop: Understand intent → check eligibility → act (book, remind, resource) → track outcomes → adapt plan.
Personal + private: Consent-based, least-data necessary; shares only opt-in progress signals with HR.
Multimodal guidance: Chat answers, resource cards, step-by-step checklists, and calendar actions inside Teams.
Escalation built-in: Hands off to humans (EAP, nurse line, care navigator) with context when needed—never diagnoses, informs only.