Plan brain: Ingests your employer’s policy docs and builds a normalized “benefits graph” (caps, waiting periods, referrals, in-/out-network).

Eligibility reasoner: Runs a rule check (“Can I claim this?”) and explains why/why not with specific clauses and next steps.

Journey composer: Generates a step-by-step checklist with micro-copy for what to say/click, plus deep links to portals—you submit.

Provider navigator: Suggests in-network options by distance, language, and wait time; drafts call/email/Teams messages for booking. Read: insurance integration required.

Privacy by design (GDPR): Minimal data retention, redacted logs, EU data residency options, clear activity history, delete-on-completion.