Incident Reporting


Agentic tasks
Intake via Teams adaptive card; auto-categorize & redact PII
Completed
Completed
Completed
In progress
Solved problems

Time-to-Triage
Avg.

2
hrs
-70%

Case Closure Time
Avg.

5
days
-45%

SLA Adherence
Avg.

98
%
+41%
How it works:
Incident-only scope: Guardrailed to workplace incidents; consent-first, optional anonymity where policy allows.
Native to Teams: Uses adaptive cards, chat nudges, calendar, and files — no new tools for HR, managers, or investigators.
Agentic loop: Intake signal → assess severity/policy → propose plan → act (assign, schedule, gather evidence, notify) → review weekly.
Policy engine: HR/EHS-defined templates, SLAs, escalation paths, and compliant prompt libraries for investigators/managers.
Privacy & audit: Minimal data retention, immutable activity log, chain-of-custody for evidence, outcome tracking (triage speed, closure time, recurrence).