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Incident Reporting

Built for Teams

Orchestrates end-to-end incident intake, triage, and resolution inside MS Teams (safety, conduct, harassment, near-miss, data/privacy). It simplifies reporting (one-tap card, voice/screenshot), routes to the right owner with SLAs, nudges investigators with next best actions, and gives HR/EHS an audit-ready, privacy-preserving view—so issues close faster and risk drops.

Orchestrates end-to-end incident intake, triage, and resolution inside MS Teams (safety, conduct, harassment, near-miss, data/privacy). It simplifies reporting (one-tap card, voice/screenshot), routes to the right owner with SLAs, nudges investigators with next best actions, and gives HR/EHS an audit-ready, privacy-preserving view—so issues close faster and risk drops.

Agent Tools

Agent Tools

Agentic tasks

Overview of all the tasks the agent handles

Overview of all the tasks the agent handles

Intake via Teams adaptive card; auto-categorize & redact PII

Completed

Triage & route to case owner; start SLA clock & escalations

Triage & route to case owner; start SLA clock & escalations

Completed

Schedule interviews; collect statements, photos, and files

Schedule interviews; collect statements, photos, and files

Completed

Weekly status board with aging/risk alerts for HR/EHS

Weekly status board with aging/risk alerts for HR/EHS

In progress

Solved problems

Benefit metrics

Benefit metrics

Time-to-Triage

Avg.

2

hrs

-70%

Case Closure Time

Avg.

5

days

-45%

SLA Adherence

Avg.

98

%

+41%

How it works:

  • Incident-only scope: Guardrailed to workplace incidents; consent-first, optional anonymity where policy allows.

  • Native to Teams: Uses adaptive cards, chat nudges, calendar, and files — no new tools for HR, managers, or investigators.

  • Agentic loop: Intake signal → assess severity/policy → propose plan → act (assign, schedule, gather evidence, notify) → review weekly.

  • Policy engine: HR/EHS-defined templates, SLAs, escalation paths, and compliant prompt libraries for investigators/managers.

  • Privacy & audit: Minimal data retention, immutable activity log, chain-of-custody for evidence, outcome tracking (triage speed, closure time, recurrence).

People adoption

Avg. share using Agent

Avg. share using Agent

0%
0%
0%

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